Refunds & cancellations, made simple.

We'd rather lose a small amount of revenue than have an unhappy customer. Most of the time, if you ask for a refund and the request is reasonable, you'll get one — usually within 48 hours.

The rest of this page covers the specifics for each product so you know what to expect before you write to us.

Subscriptions are billed monthly or annually depending on the plan you chose at signup.

• Monthly — cancel anytime; access continues until the end of the current billing cycle. No partial refunds.
• Annual — full refund within the first 14 days, no questions asked. After day 14, we refund the unused months on a pro-rata basis if you cancel within the first 90 days.
• Renewal — we email you 7 days before any auto-renewal. You can turn off renewal in Account → Billing.

Service bookings are payments to the partner garage that performed (or was scheduled to perform) the work. Refund timing depends on when you cancel:

• More than 24 hours before — full refund to the original payment method.
• Within 24 hours — 80% refund (partners block out time for your slot).
• After the job has begun — refund covers only un-started line items; consumables already used are non-refundable.

If you're unhappy with the quality of work, file a dispute from the booking screen. Our service-quality team will investigate within 3 business days and, if the partner is at fault, refund you fully and have the work re-done by another partner at no extra cost.

Refunds on marketplace transactions depend on whether the listing was Revio Certified:

• Certified listings— 7-day, 700-km test-drive guarantee. If the car doesn't match the inspection report, you get a full refund (minus a small inspection fee).
• Standard listings— Revio is a facilitator. We don't handle the payment between buyer and seller, so we can't offer a direct refund. If you suspect fraud or misrepresentation, report it and we'll help mediate.

Pre-purchase inspections, document concierge, and RC-transfer assistance are full-refundable up to 12 hours before the appointment. After that, a 30% scheduling fee is retained.

If our inspector or document team cancels on you, you get a full refund plus a goodwill credit toward a future booking.

The fastest path is in-app:

• Open the relevant booking, subscription, or transaction.
• Tap Get help → Request a refund.
• Choose a reason, add a note if you'd like, and submit.

You can also write to refunds@revio.in from your registered email. Please include the booking or invoice ID.

Once a refund is approved:

• UPI / wallets — instant to 2 hours.
• Debit / credit cards — 5 to 7 business days, set by your bank.
• Net banking — 3 to 5 business days.
• EMI / pay-later — next billing cycle of the underlying lender.

If you don't see the refund after the upper bound of these windows, write to refunds@revio.in and we'll chase it with your bank on your behalf.

If you're not satisfied with the outcome of a refund request, you can escalate to our Customer Experience lead at escalation@revio.in. We aim to close every escalation within 7 business days.

You may also approach the National Consumer Helpline (1915) or file a complaint via the consumer-rights portal. We'll cooperate fully with any genuine investigation.